After speaking to the Director of eCommerce at Sears Outlet, and the store manager at Sears Outlet - Corona, here is the outcome of my refrigerator woes:
- Brand new refrigerator will be delivered to me (same model).
This refrigerator is from regular Sears, not Sears Outlet, so there should be no dents or scratches. - Delivery of the fridge and haul-away of the old fridge is free
- The 1 year warranty is reset. So the 1 year warranty of the new fridge starts today
- The 90 day refund/exchange policy is reset and starts today. So if I still have problems with the new fridge, I can simply get a refund and buy a different fridge.
The new fridge is scheduled to be delivered on August 13
This is our fridge, in case you were curious. But ours is white, not stainless steel.
When everything is set up and working properly, I plan on contacting both, the Director of eCommerce and the store manager at Sears Outlet - Corona, and give them a big "Thank You" for all their help.
They got done in 2 days what their Customer Service line couldn't do in 5 months.
Then I will send a follow-up to The Consumerist about the happy ending.
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